Madison Phelps
H2 Health
Edmonton,KY
2
years of professional experience
Compassionate Patient Coordinator skilled in electronic records management and appointment scheduling. Streamlined processes and enhanced patient relations while ensuring confidentiality. Strong organizational skills paired with a patient-focused approach contribute to effective support and communication.
Work History
Patient Coordinator
2 Years- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Managed patient records utilizing electronic health record systems for accurate documentation.
- Assisted patients with insurance inquiries, ensuring clarity and understanding of coverage options.
- Communicated effectively with healthcare providers to relay important patient information promptly.
- Streamlined office processes, improving workflow and reducing appointment wait times.
- Trained new staff on administrative procedures and software usage for seamless operations.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
Education
Bachelor of Science - Human Services
Skills
Appointment scheduling
Insurance verification
Patient registration
Electronic records management
Documentation
Patient confidentiality
Office administration
Administrative supervision
Attention to detail
Organizational management
Patient care
Process improvement
Verbal and written communication
Creative problem solving
Resource management
Team coordination
Performance tracking
Timeline
Patient Coordinator
H2 Health
08.2024 - CurrentRead More
University of The Cumberlands
Bachelor of Science from Human Services
Read More