Madison Jackson
5306 Groveton Court Charlotte,NC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner
Point Made Inc.
06.2014 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth
- Developed long-term relationships with key clients, vendors and service providers
- Resolved customer service issues with timely and professional resolutions
- Negotiated contracts with vendors and service providers to secure favorable terms of service
- Managed 2 employees by supervising daily tasks
- Trained and guided team members to maintain high productivity and performance metrics
- Managed day-to-day business operations
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Evaluated suppliers to maintain cost controls and improve operations
Human Resources Specialist
United States Army Reserve
02.1993 - 01.2023
- Migrated legacy HRIS system to new technology to minimize business impacts
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures
- Maintained arrival and departure dates of units and ensured proper resourcing of needs
- Maintained, updated and synchronized databases ensuring personnel electronic records management system was current and accurate
- Utilized data to plan and project recommendations for Human Resources support for current and future operations
- Identified potential issues and scope-reduction opportunities with contractors
- Made decisions using a variety of information sources meeting personnel and command requirements
- Interpreted updated regulations and personnel policies, providing extensive personnel management guidance to staff
- Counseled personnel on personal and family affairs, financial matters and career consideration
Owner
M&S JaniKing Cleaning
04.2013 - 06.2014
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Promoted business via social media to generate leads and maximize brand identity
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers
Customer Service Representative
Allstate Insurance Co
08.2004 - 09.2007
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Provided front office leadership and staff in resolving more complex customer request, inquires, and complaints in a timely and efficient manner
- Responsible for component parts in assisting supervisor and/or staff in special or major projects
Service Controller
Cable & Wireless
10.2001 - 08.2004
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Managed major outages as liaison to customers
- Assisted in resolving customer issues in an efficient and manner (locally and globally)
- Researched orders and obtained circuit routing information using proficiency with SMS systems
Customer Service Representative
Cable & Wireless
01.2000 - 09.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Initiated and maintained all communications between sales, customers, and access provided
Education
Bachelor of Arts - Business Administration And Management
St, Paul's College
Lawrenceville, VA05.1996
Skills
- Departmental Coordination
- Board Oversight
- Sales Growth
- Cash Flow Optimization
- Business Development
- Balanced Work Ethic
- Business Planning
- Recruiting and Hiring
- Performance Evaluation
- Employee Relations
Certification
Military Education
- Brigade S-1 Operations Course
- Human Resources Plans and Operations Cours
- Postal Operations Course
- Safety Course
- Warrant Officer Advance Course
Timeline
Owner
Point Made Inc.
06.2014 - Current
Owner
M&S JaniKing Cleaning
04.2013 - 06.2014
Customer Service Representative
Allstate Insurance Co
08.2004 - 09.2007
Service Controller
Cable & Wireless
10.2001 - 08.2004
Customer Service Representative
Cable & Wireless
01.2000 - 09.2001
Human Resources Specialist
United States Army Reserve
02.1993 - 01.2023
Bachelor of Arts - Business Administration And Management
St, Paul's College
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