Madison Johnson
Milton,USA
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
6
6
years of professional experience
Work History
Shift Lead
7brew
Milton, FL
03.2025 - Current
- Supervised team operations to ensure efficient workflow and customer satisfaction.
- Trained new employees on standard procedures and operational best practices.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Developed staff schedules to align with peak business hours and enhance service delivery.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Customer Service Representative
PHCS
Pensacola, FL
10.2023 - 01.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Streamlined processes for handling customer feedback, enhancing overall service quality.
- Trained new team members on customer service protocols and best practices.
- Implemented strategies to improve response times and customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Msr II
Navy federal
12.2022 - 07.2023
- - Responded to customer inquiries, providing accurate and timely information via phone, email, or chat.
- - Handled a high volume of customer calls, ensuring a professional and courteous demeanor at all times.
- - Assisted customers with product or service-related issues, troubleshooting problems, and resolving complaints.
- - Documented customer interactions, inquiries, and complaints in the CRM system.
- - Followed company guidelines and protocols to provide consistent and high-quality customer service.
- - Collaborated with cross-functional teams to escalate and resolve complex customer issues.
- - Achieved and maintained performance metrics, including average handling time, customer satisfaction ratings, and first-call resolution.
Insurance agent
Allstate
07.2021 - 09.2022
- - Developed and implemented effective sales strategies to generate new business and meet or exceed sales targets.
- - Conducted thorough needs assessments for clients, identifying their insurance requirements and recommending suitable coverage options.
- - Built and maintained strong client relationships through proactive communication, regular follow-ups, and exceptional customer service.
- - Utilized a consultative sales approach to educate clients on insurance products, policy features, and benefits.
- - Prepared and presented insurance quotes, explaining coverage details, premiums, and terms in a clear and persuasive manner.
- - Collaborated with underwriters and insurance carriers to facilitate policy issuance and ensure accuracy and timeliness.
- - Conducted market research and kept up-to-date with industry trends, competitors, and regulatory changes to provide informed advice to clients.
- - Actively pursued networking opportunities and participated in community events to expand the client base and generate referrals.
- - Managed and maintained a comprehensive customer database, tracking leads, policies, and follow-up activities.
Cleaner
Medical center clinic
07.2020 - 01.2021
- - Executed a wide range of cleaning tasks, including sweeping, mopping, vacuuming, dusting, and sanitizing designated areas.
- - Ensured high standards of cleanliness and hygiene were maintained throughout the facility, including offices, restrooms, common areas, and public spaces.
- - Utilized appropriate cleaning equipment, chemicals, and tools to effectively complete assigned tasks while adhering to safety guidelines.
- - Demonstrated proficiency in handling and disposing of hazardous materials, such as biohazards, ensuring compliance with established protocols.
- - Conducted routine inspections to identify maintenance needs, safety hazards, and cleanliness deficiencies, promptly reporting them to the supervisor.
- - Responded to urgent cleaning requests and emergencies, such as spills or accidents, in a timely and efficient manner.
- - Collaborated with team members to coordinate cleaning schedules and ensure optimal coverage and efficiency.
- - Assisted in inventory management by maintaining stock levels of cleaning supplies and reporting supply needs to the supervisor.
- - Followed established protocols for waste disposal, recycling, and environmentally friendly practices.
- - Upheld excellent customer service by addressing client inquiries, requests, and concerns with professionalism and courtesy.
Crew member
McDonald’s
02.2020 - 07.2020
- - Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- - Accurately and efficiently processed customer transactions, including cash, credit, and debit payments, while ensuring the correct change was given.
- - Operated electronic cash registers and POS (Point of Sale) systems, swiftly handling high volumes of transactions.
- - Maintained a clean and organized checkout area, including merchandise displays, ensuring a positive shopping experience for customers.
- - Demonstrated excellent product knowledge, assisting customers with inquiries, locating items, and suggesting complementary products.
- - Effectively resolved customer complaints and concerns, escalating complex issues to the appropriate supervisor when necessary.
- - Collaborated with the sales team to promote store promotions, discounts, and loyalty programs, contributing to increased sales revenue.
- - Managed cash register balancing and performed end-of-day cash reconciliation procedures accurately.
- - Assisted in inventory management by monitoring stock levels, restocking merchandise, and conducting regular price checks.
- - Trained and mentored new cashiers, implementing efficient cash handling procedures and providing guidance on customer service best practices.
Crew member
Hardee’s
07.2019 - 02.2020
- - Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- - Accurately and efficiently processed customer transactions, including cash, credit, and debit payments, while ensuring the correct change was given.
- - Operated electronic cash registers and POS (Point of Sale) systems, swiftly handling high volumes of transactions.
- - Maintained a clean and organized checkout area, including merchandise displays, ensuring a positive shopping experience for customers.
- - Demonstrated excellent product knowledge, assisting customers with inquiries, locating items, and suggesting complementary products.
- - Effectively resolved customer complaints and concerns, escalating complex issues to the appropriate supervisor when necessary.
- - Collaborated with the sales team to promote store promotions, discounts, and loyalty programs, contributing to increased sales revenue.
- - Managed cash register balancing and performed end-of-day cash reconciliation procedures accurately.
- - Assisted in inventory management by monitoring stock levels, restocking merchandise, and conducting regular price checks.
- - Trained and mentored new cashiers, implementing efficient cash handling procedures and providing guidance on customer service best practices.
Education
High school - undefined
Milton high school
06.2020
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff motivation
- Coaching and mentoring
- Shift leadership
- Decision-making capacity
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Strong verbal and written communication
- Flexible schedule
Timeline
Shift Lead
7brew
03.2025 - Current
Customer Service Representative
PHCS
10.2023 - 01.2025
Msr II
Navy federal
12.2022 - 07.2023
Insurance agent
Allstate
07.2021 - 09.2022
Cleaner
Medical center clinic
07.2020 - 01.2021
Crew member
McDonald’s
02.2020 - 07.2020
Crew member
Hardee’s
07.2019 - 02.2020
High school - undefined
Milton high school