Madison Jones
Fort Worth, TX 76137,TX
Summary
Dedicated, industry professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating relationships, exceeding goals, and hospitality.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
H&r Block
North Richland Hills, TX
01.2024 - 04.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
After-School Tutor
Southlake Math And Reading
Southlake, TX
01.2023 - 03.2024
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored struggling, average, and advanced students in math and reading course materials.
- Developed student confidence through positive reinforcement strategies.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Motivated students with accurate feedback and positive reinforcement.
- Monitored student progress and provided feedback and support.
Set Manager
Cherry Hill Programs
Arlington, TX
09.2023 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Set up the Santa Set
- Managed 7 associates and our costume character (Santa)
- Put together schedules and published them and put together time cards
- Worked closely with mall management
- Dealt calmly with angry customers
Warehouse Worker
Amazon KAFW
Haslet, TX
05.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Pool Concierge
The Gaylord Texan
Grapevine, TX
03.2021 - 10.2022
- Sold reserved cabanas and chairs
- Checked bags for food and drinks
- ziptied reserved chairs at end of shift and checked reserved cabanas at opening shift
Costumed Easter Bunny
Cherry Hills Program
Hurst, TX
03.2022 - 04.2022
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Managed delicate or difficult interactions with guests and coordinated with security personnel.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Mute the whole shift
- Posed for pictures with kids
- Lively, energetic, happy bunny
Sales Associate/Photographer/Greeter
Cherry Hills Program
Hurst, TX
11.2021 - 12.2021
- Cashed customers out and sold the highest package we had the majority of the time
- Took the photos of the guests, and posed the guests, made noises so kids could look, and also adjusted the camera when needed
- Greeted the guests with a warm and nice smile
Hostess/To-Go Specialist
The Lost Cajun
Keller, TX
03.2020 - 11.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
- Kept detailed payment records throughout shift to complete cash and card payments.
Education
Theater Education
Tarrant County College District
Fort Worth, TX12.2027
High School Diploma -
Dominion Eqquippers
Haltom City, TX04.2022
Skills
- Customer relations
- time management
- strong work ethic
- guest service
- positive attitude
- Hospitality
- leadership
- flexibility
- responsibility
Accomplishments
- Cared for children
- Became a learning ambassador at Amazon KAFW
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Timeline
Front Desk Receptionist
H&r Block
01.2024 - 04.2024
Set Manager
Cherry Hill Programs
09.2023 - 12.2023
Warehouse Worker
Amazon KAFW
05.2023 - 11.2023
After-School Tutor
Southlake Math And Reading
01.2023 - 03.2024
Costumed Easter Bunny
Cherry Hills Program
03.2022 - 04.2022
Sales Associate/Photographer/Greeter
Cherry Hills Program
11.2021 - 12.2021
Pool Concierge
The Gaylord Texan
03.2021 - 10.2022
Hostess/To-Go Specialist
The Lost Cajun
03.2020 - 11.2020
Theater Education
Tarrant County College District
High School Diploma -
Dominion Eqquippers