MADISON KEITH
Leawood,KS
Summary
Dedicated billing and office manager adept at improving patient experiences through proactive communication and timely resolution of inquiries. Expertise in managing billing processes, ensuring accurate records, and enhancing operational efficiency, contributing significantly to overall organizational success.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Epiphany Dermatology (MERGER)
Leawood, Kansas
02.2026 - Current
- - Delivered expert assistance to customers during incoming calls.
- - Resolved customer complaints quickly to maintain trust and satisfaction.
- - Utilized computer systems to access information and provide accurate responses to callers.
- - Scheduled patient appointments efficiently by managing incoming calls.
- - Maintained precise patient records using electronic health record systems.
- - Resolved patient concerns through clear communication and tailored support, enhancing patient experience.
- - Processed insurance verifications and addressed billing inquiries, ensuring accurate information for patients and timely resolutions.
Office Manager
Resolute Dermatology (MERGED)
Shawnee, KS
06.2023 - 02.2026
- Prepared bank deposits and managed pre-collections, contributing to timely cash flow.
- Allocated payments and processed refunds for patient accounts efficiently.
- Posted bills, receipts, and invoices, ensuring accuracy in financial records.
- Submitted insurance claims while correcting denied or incorrect claims promptly.
- Assisted clients with invoicing inquiries, improving response times and customer satisfaction.
- Credentialed new providers with insurance companies to ensure timely service delivery.
Customer Service Representative
Swann Dermatology
Springfield, MO
04.2022 - 02.2023
- Addressed customer inquiries and suggestions with professionalism, enhancing customer experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Confirmed insurance eligibility and coverage for patients to facilitate smooth payment processes.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collected copayments from patients at the front desk. and compiled daily financial records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Service Representative
Mercy Vascular Clinic
Springfield, MO
11.2021 - 03.2022
- Managed incoming calls, directing patients to appropriate departments for timely assistance.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled/rescheduled appointments.
- Created and sent patient invoices, facilitating accurate billing and efficient payment processing.
- Updated account information to maintain customer records.
- Input patient contact and insurance information into the computer system.
- Organized patient charts and reports to streamline office operations and ensure accessibility.
- Conducted training sessions for new employees to ensure proper onboarding.
- Executed established guidelines and procedures.
Customer Service Representative
Taffe Wellness Center
Algona, IA
08.2019 - 09.2021
- Addressed guest inquiries and resolved issues, contributing to increased customer satisfaction.
- Managed front desk operations, ensuring smooth guest check-in processes.
- Coordinated staff schedules to ensure adequate coverage and maintain service standards.
- Oversaw training sessions for new reception staff, leading to higher service quality.
- Tracked inventory levels of office supplies of office supplies and ordered materials.
- Protected confidentiality of sensitive information of sensitive business information.
Tutoring Assistant
AmeriCorps Program
Des Moines, IA
09.2018 - 06.2019
- Collaborated with students one-on-one to complete homework assignments, identify lagging skills, and address weaknesses, enhancing academic performance.
- Provided homework assistance using specific curriculum and materials.
- Motivated students to embrace learning, building self-confidence and alleviating fear of failure.
- Facilitated engaging learning activities for preschool to 3rd grade students, fostering a love for learning.
Education
Cosmetologist License -
PCI ACADEMY
Ames, IA01-2018
Diploma -
BISHOP GARRIGAN HIGH SCHOOL
Algona, IA01-2015
Skills
- Insurance verification
- Invoicing and billing
- QuickBooks proficiency
- Effective communication
- Team collaboration
- Time management
- Critical thinking
- Leadership skills
- Microsoft Word expertise
- Public relations
- Physical fitness activities
Hobbies and Interests
- Rollerblading
- Pilates
- Reading
- Spending time with my 2 dogs!
Timeline
Call Center Representative
Epiphany Dermatology (MERGER)
02.2026 - Current
Office Manager
Resolute Dermatology (MERGED)
06.2023 - 02.2026
Customer Service Representative
Swann Dermatology
04.2022 - 02.2023
Patient Service Representative
Mercy Vascular Clinic
11.2021 - 03.2022
Customer Service Representative
Taffe Wellness Center
08.2019 - 09.2021
Tutoring Assistant
AmeriCorps Program
09.2018 - 06.2019
Cosmetologist License -
PCI ACADEMY
Diploma -
BISHOP GARRIGAN HIGH SCHOOL