Madison Kelly
Cleveland
Summary
Howdy,
Marine biology student at Texas A&M University at Galveston, passionate about marine life conservation and public education. Strong leader and team collaborator with excellent communication skills, and a willingness to learn. Seeking opportunities in outreach, education, and environmental conservation.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar General Store
Cleveland
06.2023 - 08.2024
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store presentation.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and maintained inventory levels daily.
- Handled customer returns and exchanges following store policies.
- Maintained cleanliness and safety standards throughout the store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
Cashier
Tarkington Baseball Concession
Cleveland
03.2024 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization at the concession stand during events.
- Assisted customers with menu selections and answered product-related questions.
- Handled cash, credit cards, and mobile payments accurately during busy shifts.
- Collaborated with team members to ensure timely food and beverage service.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints and provided effective solutions for satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Bachelor of Science - Marine Biology
Texas A&M University
Galveston, TX08-2025
Associate of Science - Marine Biology
Lone Star College
Houston, TX05-2025
High School Diploma -
Tarkington High School
Cleveland05-2025
Skills
- Team collaboration and leadership
- Customer service excellence
- Inventory management strategies
- Effective communication skills
- Problem solving techniques
- Sales strategies
- Visual merchandising expertise
- Marine biology knowledge
- Conservation practices
- Biology fundamentals
- Group discussion facilitation
- Communications management
- Adaptive leadership skills
- Team building initiatives
- Work planning and scheduling proficiency
- Cleaning and maintenance practices
- Item restocking procedures
Timeline
Cashier
Tarkington Baseball Concession
03.2024 - 04.2025
Sales Associate
Dollar General Store
06.2023 - 08.2024
Bachelor of Science - Marine Biology
Texas A&M University
Associate of Science - Marine Biology
Lone Star College
High School Diploma -
Tarkington High School