Maddy Kenney
Carey,ID
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
Hailey, Idaho
11.2019 - Current
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries regarding billings, payments, account status.
- Performed additional duties as assigned by management team.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Managed time effectively while multitasking in high-pressure situations.
- Maintained accurate records of customer interactions for future reference.
- Offered additional products or services to enhance customer experience.
Hostess
Outback Steakhouse
Twin Falls, Idaho
09.2015 - 12.2018
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
Some College (No Degree) - Physical Therapy Assistance
College of Southern Idaho
Twin Falls, IDSkills
- Information Security
- Scheduling
- Account updating
- Product Knowledge
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Customer Relations
- Active Listening
- Customer Service
- Follow-up skills
- Escalation management
- Positive and professional
- Multi-Task Management
- Microsoft Outlook
- Prioritization
Timeline
Customer Service Representative
Atlantic Aviation
11.2019 - Current
Hostess
Outback Steakhouse
09.2015 - 12.2018
Some College (No Degree) - Physical Therapy Assistance
College of Southern Idaho