Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Kent

Waukesha

Summary

Dynamic Service Coordinator with a proven track record at Wisconsin Oven Corporation, excelling in telephone and email communication, as well as problem-solving. Enhanced customer satisfaction by swiftly resolving service issues, fostering brand loyalty, and effectively managing time in a fast-paced environment. Strong relationship-building skills led to improved service quality and retention of key clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Coordinator

Wisconsin Oven Corporation
04.2022 - Current
  • Managed communication between customers and field technicians to ensure service quality.
  • Reduced time to complete service calls and expertly retained key customers.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Developed and maintained strong relationships with customers, leading to improved brand loyalty.
  • Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.

Server

Lulabell's Dockside
10.2020 - 04.2022
  • Delivered exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Assistant Front End Manager

Menards
05.2018 - 06.2020
  • Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
  • Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Arts - History

University of Wisconsin - Whitewater
Whitewater
12-2020

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Time management
  • Problem-solving
  • Self motivation
  • Notetaking and documentation

Certification

  • Dale Carnegie Training: Effective Communications & Human Relations - March 2025

Timeline

Service Coordinator

Wisconsin Oven Corporation
04.2022 - Current

Server

Lulabell's Dockside
10.2020 - 04.2022

Assistant Front End Manager

Menards
05.2018 - 06.2020

Bachelor of Arts - History

University of Wisconsin - Whitewater

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