Madison Kessler
Catasauqua,PA
Summary
Hospitality professional with strong customer service and client relations experience. Trains and mentors team members to streamline service delivery. Applies problem-solving and communication skills to improve guest satisfaction outcomes.
Overview
8
8
years of professional experience
Work History
Server
Grove street pub and grille
Catasauqua, Pennsylvania
06.2022 - Current
- Provided outstanding customer service to enhance guest experience in a fast-paced pub environment.
- Provided excellent customer service to ensure satisfaction.
- Ensured cleanliness and organization of dining and bar areas to support efficient service.
- Trained new servers on standard operating procedures and customer service techniques to improve team performance.
- Processed cash transactions efficiently and balanced cash drawers at end of shift.
Patient dining care asssociate
Lehigh Valley Hospital and Health Network
Allentown, Pennsylvania
12.2020 - 09.2021
- Delivered meals to patients while ensuring adherence to dietary requirements for optimal health.
- Identified customer needs to improve service delivery and enhance overall patient satisfaction.
- Communicated with customers to understand their needs and preferences. through effective interpersonal skills to build rapport.
Cashier
Giant Food Stores
Whitehall , Pa
04.2019 - 12.2020
- Handled cash, credit, and debit transactions securely and maintained accuracy to ensure customer satisfaction.
- Processed customer transactions efficiently using cash register systems.
- Assisted customers with inquiries and provided accurate product information to enhance shopping experience.
- Trained new cashiers on register operations and customer service protocols to improve team readiness.
Dietary Aide
Sacred Heart Senior Living
Northampton, Pennsylvania
08.2018 - 04.2019
- Prepared and served nutritious meals following dietary guidelines to meet residents' health needs.
- Collaborated with kitchen staff to effectively address and fulfill special dietary requests.
- Set up trays and food service carts to ensure timely and organized food delivery to residents.
Education
BBA - Education
Southern New Hampshire University
Hooksett, NH05-2029
High School Diploma -
Catasauqua Highschool
Catasauqua, PA07-2020
Skills
- Customer service
- Effective communication
- Team collaboration
- Customer feedback management
- Client relations
- Time management
- Problem solving
- Project management
Timeline
Server
Grove street pub and grille
06.2022 - Current
Patient dining care asssociate
Lehigh Valley Hospital and Health Network
12.2020 - 09.2021
Cashier
Giant Food Stores
04.2019 - 12.2020
Dietary Aide
Sacred Heart Senior Living
08.2018 - 04.2019
BBA - Education
Southern New Hampshire University
High School Diploma -
Catasauqua Highschool