Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Klose

Ammon,Idaho

Summary

Dynamic and results-oriented professional with extensive experience in dining management and customer service, notably at The Den Steakhouse & Bar. Excelled in seating coordination and maintaining high service standards, enhancing guest satisfaction and loyalty. Skilled in effective multitasking and exceptional communication, consistently delivering outstanding dining experiences.

Overview

3
3
years of professional experience

Work History

Hostess

The Den Steakhouse & Bar
Dillon, MT
04.2023 - 12.2024
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Answered phones promptly to record and confirm reservations.
  • Greeted customers in a friendly and professional manner.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Packaged and bagged cooked food and prepared items.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Took customer to-go orders and cashed them out.

Crew Member

Mcdonalds, PDI FOODS
Dillon, MT
05.2022 - 09.2022
  • Scrubbed and polished counters to remove debris and food.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Worked the register in the drive-through and the lobby.
  • Handed out orders to the correct customers.

Education

Hillcrest High School
Idaho Falls, ID

Skills

  • Dining room management
  • Seating coordination
  • Dining area maintenance
  • Exceptional communication
  • Effective multitasking
  • Positive and professional
  • Guest seating
  • Greeting guests
  • Takeout order processing
  • Customer service

References

References available upon request.

Timeline

Hostess

The Den Steakhouse & Bar
04.2023 - 12.2024

Crew Member

Mcdonalds, PDI FOODS
05.2022 - 09.2022

Hillcrest High School

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Madison Klose