Madison Koenig
Harborcreek,PA
Summary
Detail-oriented Pharmacy Clerk with 1.5 years of experience in pharmacy settings. Knowledgeable in pharmacy law and regulations including HIPPA. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreen's Pharmacy
01.2022 - Current
- Efficiently managed multiple tasks simultaneously, balancing needs of customers with store responsibilities effectively.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Managing approximately 40 incoming calls per day from patients, prescribers, and insurance companies
Sandwich Artist
Subway
06.2021 - 12.2021
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Prepared and presented food in compliance with health and safety guidelines.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared close to 50 sandwiches per shift with 100% accuracy
Education
High School Diploma -
Harbor Creek Senior High School
Harborcreek, PA06.2022
Skills
- Resolving Complaints
- Labeling Accuracy
- Pharmaceutical Calculations
- Prioritization and Organization
- HIPAA
- Insurance processing
- FDA Drug Safety Guidelines
- Processing payments
Timeline
Pharmacy Customer Service Associate
Walgreen's Pharmacy
01.2022 - Current
Sandwich Artist
Subway
06.2021 - 12.2021
High School Diploma -
Harbor Creek Senior High School