Madison Lee
Saranac,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining order management, as demonstrated at Uccello's. Skilled in POS systems and adept at interpersonal communication, I excel in high-volume dining environments. Successfully increased walk-in business through exceptional service, showcasing my ability to adapt and collaborate effectively within team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Uccello's
08.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Teacher
Milestones Early Learning Center
05.2022 - 12.2022
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
Little Ceasers Pizza
06.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Business Administration
Grand Rapids Community College
Grand Rapids, MI01.2024
High School Diploma -
Saranac High School
Saranac, MI06.2021
Skills
- Team Player
- Flexible and Adaptable
- Good listening skills
- POS Systems and Ordering Platforms
- Order Management
- Continuous Improvements
- High-volume dining
- Transactions and Cash Handling
Certification
- Server Certification, Uccello's - 8/2021-Current
- CPR Certified – American Heart Association
Timeline
Assistant Teacher
Milestones Early Learning Center
05.2022 - 12.2022
Server
Uccello's
08.2021 - Current
Customer Service Representative
Little Ceasers Pizza
06.2020 - 08.2021
Associate of Arts - Business Administration
Grand Rapids Community College
High School Diploma -
Saranac High School
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