Madison Leiser
Tampa,FLORIDA
Summary
Dynamic Shift Lead with a proven track record at Delectable Delights, excelling in customer service, enhancing team performance motivation, and ensuring operational excellence. Achieved significant improvements in customer satisfaction and sales through effective leadership and a positive attitude. Skilled in scheduling and cash handling.
Overview
2
2
years of professional experience
Work History
Shift Lead
Delectable Delights
10.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
JW Mitchell High School
Trinity FloridaSkills
- Customer service focus
- Employee training
- Team motivation
- Performance improvement
- Staff motivation
- Scheduling expertise
- Positive attitude
- Sales and upselling
Timeline
Shift Lead
Delectable Delights
10.2022 - Current
High School Diploma -
JW Mitchell High School
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