Madison Lilley
Satellite Beach,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Step Ahead Podiatry, excelling in customer service and front office management. Proven ability to enhance operational efficiency through effective scheduling and meticulous record-keeping. Strong communicator with a commitment to patient care and collaboration, ensuring a welcoming environment for all visitors.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Step Ahead Podiatry
Melbourne, FL
01.2025 - 11.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere for all visitors.
- Managed appointment scheduling using electronic health record systems, enhancing operational efficiency.
- Coordinated patient intake processes, verifying insurance information and updating medical records accurately.
- Provided clerical support by handling phone inquiries and directing calls to appropriate staff members.
- Maintained organized front desk area and ensured compliance with office protocols and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Verified patient insurance eligibility and benefits for accurate claims processing.
- Reviewed and analyzed insurance documentation to maintain compliance with policies and regulations.
- Collaborated with healthcare providers to gather necessary information for verification processes.
Medical Assistant
Step Ahead Podiatry
Melbourne, FL
07.2022 - 08.2025
- Assisted in patient intake processes, ensuring accurate collection of medical histories and documentation.
- Coordinated appointments and managed scheduling to optimize clinic workflow and patient experience.
- Administered routine diagnostic tests, including blood pressure checks and foot assessments, enhancing patient care quality.
- Educated patients on podiatric health practices and post-treatment care, fostering adherence to medical advice.
- Supported physicians during examinations by preparing instruments and assisting with minor procedures, improving patient flow.
- Implemented electronic health record updates, ensuring data accuracy and compliance with regulatory standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Cargegiver
The Sanctuary
Indialantic, FL
08.2020 - 01.2022
- Provided compassionate care to residents, enhancing quality of life through daily support and companionship.
- Assisted with personal hygiene, ensuring dignity and comfort for individuals in care.
- Administered medications according to prescribed schedules, maintaining strict adherence to safety protocols.
- Developed individualized care plans in collaboration with healthcare professionals to address unique resident needs.
- Monitored residents' health status and reported changes to medical personnel promptly for timely interventions.
- Implemented recreational activities that promoted physical and mental well-being among residents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
J.U.Blacksher
Uriah, AL08-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- File organization
- Front office management
- Sensitive information handling
- Scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
Timeline
Front Desk Receptionist
Step Ahead Podiatry
01.2025 - 11.2025
Medical Assistant
Step Ahead Podiatry
07.2022 - 08.2025
Cargegiver
The Sanctuary
08.2020 - 01.2022
High School Diploma -
J.U.Blacksher