Madison Long
Grove City,OH
Summary
Dedicated and hard working. Detail-oriented, team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Financial Representative
Mount Carmel Health System Inc.
09.2023 - Current
- Maintained accurate records of customer accounts, payments and payment plans.
- Collect insurance benefits and estimate out of pocket costs
- Described general insurance regulations and practice insurance contracts to patients.
- Ensured patient privacy by adhering to all HIPAA regulations during daily tasks and interactions.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Used Epic to schedule appointments.
Patient Service Associate
OSU Physicians
11.2020 - 09.2023
- Contacted patients via telephone for pre-registration for upcoming appointments
- Verified insurance eligibility
- Scan medical records into charts
- Attend monthly meeting as a SuperUser
- Complete a monthly checklist as a Safety Champion
- Supply Ordering
Patient Care Associate
The James Cancer Hospital
10.2018 - 11.2020
- Reduced patient anxiety through effective communication and active listening skills.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported patients between rooms and appointments or testing locations.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Collected and transported specimens to prepare for lab testing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Grove City High School
Grove City, OH05.2015
Skills
- Customer Service
- Conflict Resolution
- Attention to Detail
- Clear Communication
- Microsoft Word
- Excellent Communication
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Patient Financial Representative
Mount Carmel Health System Inc.
09.2023 - Current
Patient Service Associate
OSU Physicians
11.2020 - 09.2023
Patient Care Associate
The James Cancer Hospital
10.2018 - 11.2020
High School Diploma -
Grove City High School