Madison Lourenco
Fontana,CA
Summary
Experienced Barista with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Fontana, CA
01.2024 - 03.2025
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Gave details on coffee blends and preparation descriptions to customers.
Server
Applebee's
Fontana
05.2024 - 01.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Biest
Rancho Cucamonga, CA
04.2023 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Barista
Bakery & Market
Rancho Cucamonga, CA
02.2023 - 02.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
Smoothie Barista
Badger Bowls
Redlands, CA
01.2023 - 02.2024
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Performed opening and closing duties such as cleaning counters, restocking supplies.
- Assisted customers with selecting ingredients for custom smoothies.
- Maintained knowledge of current smoothie specials and promotions.
- Followed recipes accurately when preparing smoothies.
- Measured ingredients accurately according to recipe specifications.
- Operated a cash register to process customer orders accurately.
- Processed payments using POS systems while ensuring accuracy of all transactions.
- Cleaned, sanitized and organized the smoothie bar area.
- Stocked shelves with fresh ingredients for daily use in smoothie making.
Beauty Advisor
Target
Upland, CA
03.2022 - 11.2023
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Provided customers with product advice and recommendations based on their individual needs.
Barista Trainer
Starbucks
Fontana, CA
02.2021 - 03.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Education
Bachelor of Arts - Political Science
University of Redlands
Redlands, CA04-2026
Skills
- Food Running
- Safe Food Handling
- Table Bussing
- Beverage Preparation
Timeline
Server
Applebee's
05.2024 - 01.2025
Shift Supervisor
Starbucks
01.2024 - 03.2025
Server
Biest
04.2023 - 05.2024
Barista
Bakery & Market
02.2023 - 02.2024
Smoothie Barista
Badger Bowls
01.2023 - 02.2024
Beauty Advisor
Target
03.2022 - 11.2023
Barista Trainer
Starbucks
02.2021 - 03.2022
Bachelor of Arts - Political Science
University of Redlands