Madison Luzny
Mary Esther,FL
Summary
Adept at managing crises and ensuring passenger safety, my tenure at American Airlines honed my problem-solving and customer service skills. Excelling in high-pressure environments, I demonstrated strong work ethic and leadership, significantly enhancing passenger satisfaction and safety standards.
Overview
8
8
years of professional experience
Work History
Flight Attendant
American Airlines
05.2018 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Server
Texas Roadhouse
06.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Nanny
Zooworld
01.2017 - 05.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Server
Billy’s Oyster Bar
04.2017 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Chipola College
Marianna, FLHigh School Diploma -
Chipley High School
Chipley, FL05.2016
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Professional appearance
- Leadership qualities
- Problem-solving
Timeline
Server
Texas Roadhouse
06.2022 - 11.2022
Flight Attendant
American Airlines
05.2018 - Current
Server
Billy’s Oyster Bar
04.2017 - 08.2017
Nanny
Zooworld
01.2017 - 05.2018
Chipola College
High School Diploma -
Chipley High School