Madison-Mae Gall
Plymouth,Massachusetts
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Keystone Assisted Living
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Expo
Casa Cancun
06.2022 - 09.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Bakery Clerk
The Market
12.2021 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Team Member
Qdoba Mexican Grill
08.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Server
All American Assisted Living
03.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/Hostess/Busser
Persys Place
01.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Environmental Science
Westfield State University
Westfield, MA05.2025
High School Diploma -
Plymouth South High School
Plymouth, MA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High Energy and Stamina
- Menu Memorization
Timeline
Server
Keystone Assisted Living
04.2023 - Current
Server/Expo
Casa Cancun
06.2022 - 09.2022
Bakery Clerk
The Market
12.2021 - 05.2022
Team Member
Qdoba Mexican Grill
08.2021 - 11.2021
Server
All American Assisted Living
03.2020 - 07.2021
Server/Hostess/Busser
Persys Place
01.2018 - 12.2020
No Degree - Environmental Science
Westfield State University
High School Diploma -
Plymouth South High School
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