Madison Manthey
Tampa,FL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Hostess and Server
Kona Grill
03.2021 - 09.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Shift Leader
Smoothie King
04.2018 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Daycare Provider
South Tampa Crossfit
09.2016 - 01.2021
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
- Offered top-notch care to 15+ children at once, ranging in age from 2 months to 12 years.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2024
Skills
- Customer service expertise
- Hospitality service expertise
- Guest Relations
- Upselling
- Group reservations management
- Multitasking
- Attention to Detail
- Flexible and Adaptable
- Team Player
- Problem-Solving
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureTimeline
Hostess and Server
Kona Grill
03.2021 - 09.2022
Shift Leader
Smoothie King
04.2018 - 02.2021
Daycare Provider
South Tampa Crossfit
09.2016 - 01.2021
Bachelor of Arts - Psychology
University of South Florida
Similar Profiles
Lily ThomasLily Thomas
Restaurant Hostess/Food Server at Kona GrillRestaurant Hostess/Food Server at Kona Grill
Branden BeckmanBranden Beckman
Server at Kona GrillServer at Kona Grill
Muchiwa DadiriMuchiwa Dadiri
Head Hostess at Kona GrillHead Hostess at Kona Grill