Madison Matthies
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
2
2
years of professional experience
Work History
Bookseller
Barnes & Noble
11.2023 - 01.2024
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- The ability to explain information.
- Provide guidance, instructions and advice per situation.
- Communicate with customers to provide the support needed in their book adventure.
- Excellent at upselling during checkout process.
- In charge of organization on book floor.
Ice Cream Server
Alleyway Ice Cream
04.2022 - 11.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Communication.
- Answering customers questions about diverse flavors of ice cream.
- Communication flavor profiles of flavor ice cream.
- The ability to think on my feet, when short staffed.
- Manage the store alone effectively, so that all customers left happy and satisfied.
Education
GED -
Saugerties Senior High School
Saugerties, NY06.2023
Skills
- Literary knowledge
- Organizational abilities
- Product Recommendations
- Reading Comprehension
Reading, Online Schooling, Gaming, Spending time with family and Cooking.
I read a diverse selection of books. I am currently enrolled in online courses, in preparation of college. I have enjoyed gaming since I was young. My family and I enjoy trying new recipes, and cooking together.
Timeline
Bookseller
Barnes & Noble
11.2023 - 01.2024
Ice Cream Server
Alleyway Ice Cream
04.2022 - 11.2023
GED -
Saugerties Senior High School