Madison McCarty
Cumberland Center
Summary
Detail-oriented administrative professional with experience managing front desk operations, coordinating office tasks, and supporting clients and staff. Strong communication and time management skills with a commitment to keeping operations organized and running smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Tyler Technologies
Falmouth, ME
10.2022 - Current
- Welcomes and checks in visitors and vendors, ensuring a professional and positive first impression.
- Manages communication through Microsoft Teams, promptly paging support departments on behalf of clients requiring assistance.
- Handles incoming calls with professionalism, directing inquiries to the appropriate departments.
- Oversees office supply inventory, ensuring optimal stock levels to support daily operations.
Insurance Agent/Customer Service Representative
Bilodeau Insurance
Lewiston, ME
09.2021 - 10.2022
- Utilized company rating tools to assess customer coverage needs, generate accurate quotes, and issue policies.
- Reviewed clients' existing insurance policies, providing recommendations for enhancements or adjustments to ensure optimal coverage.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Processed insurance premium payments over the phone, including monthly installments and full policy payments, while resolving billing inquiries.
Administrative Assistant/Receptionist
Cherry Hills Assisted Living & Memory Care
Centennial, CO
06.2019 - 08.2021
- Provided exceptional support to elderly residents and their families during the COVID-19 pandemic, ensuring seamless communication and assistance.
- Managed front desk operations, including greeting and checking in/out residents, family members, and vendors.
- Handled incoming calls, efficiently routing them to the appropriate departments.
- Assisted management with the creation and organization of resident files and charts for new move-ins.
- Coordinated administrative tasks such as processing monthly invoices and faxing medication orders.
- Managed incoming mail distribution, ensuring timely delivery to the appropriate recipients.
Education
High School Diploma -
Littleton High School
05-2017
Skills
- Administrative Experience
- Communication Skills
- Customer Service
- Time Management
- Office administration
- File management
- Telephone skills
- Organization skills
Certification
Property & Casualty Insurance January 2022
Timeline
Receptionist
Tyler Technologies
10.2022 - Current
Insurance Agent/Customer Service Representative
Bilodeau Insurance
09.2021 - 10.2022
Administrative Assistant/Receptionist
Cherry Hills Assisted Living & Memory Care
06.2019 - 08.2021
High School Diploma -
Littleton High School