Summary
Overview
Work History
Education
Skills
Timeline
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Madison McCauley

Provo

Summary

I am an experienced Shift Lead with a background in managing team operations, improving productivity, and ensuring customer satisfaction. My strengths include strong leadership skills, the ability to multitask, and the ability to adapt quickly to changing situations. I am responsible and motivated to complete my tasks.

Overview

4
4
years of professional experience

Work History

Shift Lead

Handels Homemade Ice Cream
El Dorado Hills
09.2021 - 08.2025
  • Supervised daily operations and maintained team productivity during shifts.
  • Trained new staff on company policies and customer service standards.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Served customers by efficiently scooping and serving ice cream flavors.
  • Implemented safe food handling practices to maintain product quality standards.
  • Prepared other menu items as requested by customers.

Cake Decorator

Handel's Homemade Ice Cream
El Dorado Hills
01.2023 - 09.2024
  • Designed custom cake decorations for various events and occasions.
  • Collaborated with clients to understand their vision for cake designs.
  • Ensured compliance with food safety standards during decoration processes.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.

Education

High School Diploma -

Oak Ridge High School
El Dorado Hills, CA
05-2024

BYU
Provo, UT

Skills

  • Customer service
  • Food safety
  • Time management
  • Attention to detail
  • Inventory management
  • Shift leadership
  • Quick Learner

Timeline

Cake Decorator

Handel's Homemade Ice Cream
01.2023 - 09.2024

Shift Lead

Handels Homemade Ice Cream
09.2021 - 08.2025

High School Diploma -

Oak Ridge High School

BYU

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