Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison McKeon

Arlington,Texas

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Conscientious Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Six Flags Over Texas & Hurricane Harbor
Arlington, TX
05.2019 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assisted organization with transitioning from paper invoicing to point-of-sale systems, which resulted in overall efficiency.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Education

High School Diploma -

Duncanville High School
Duncanville, TX
05.2021

Skills

  • Personnel training and development
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Team Building
  • Effective problem solver
  • Schedule Management
  • Exceptional telephone etiquette
  • Microsoft Outlook, Word and Excel
  • Exceptional interpersonal communication
  • Administrative support
  • Customer-focused
  • Complaint resolution
  • Retail platforms
  • Customer Relations
  • Adherence to high customer service standards
  • Cash Handling
  • Effective workflow management
  • Excellent time management skills

Timeline

Customer Service Manager

Six Flags Over Texas & Hurricane Harbor
05.2019 - Current

High School Diploma -

Duncanville High School
Madison McKeon