Summary
Overview
Work History
Education
Skills
Timeline
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Madison Michel

Rochester,NY

Summary

Diligent Customer Service Agent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Spa Coordinator

Luxe Spa
Rochester, New York
11.2019 - 03.2020
  • Inputted client information into booking system accurately and completely.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.

Beauty Advisor

Ulta Beauty Inc.
Rochester, New York
10.2018 - 10.2019
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Customer Service Lead

Tops Friendly Markets
Rochester, New York
01.2017 - 10.2018
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers

Education

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
06.2017

Skills

  • Fast Learning
  • Problem Resolving
  • Cash Management Experience
  • Customer Friendly
  • Perform Well in High-Demand, Fast-Paced Environments
  • Appointment Setting
  • Training Staff
  • Data Management
  • Good Work Ethic
  • Organizational Skills
  • Computer Skills
  • Relationship Building
  • Reliable & Trustworthy
  • Supervision & Leadership

Timeline

Spa Coordinator

Luxe Spa
11.2019 - 03.2020

Beauty Advisor

Ulta Beauty Inc.
10.2018 - 10.2019

Customer Service Lead

Tops Friendly Markets
01.2017 - 10.2018

High School Diploma -

Churchville-Chili Senior High School

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Madison Michel