Madison Miles
Lawton,OK
Summary
Proven Administrative Assistant with a track record of enhancing efficiency and exceeding performance goals at Freeman Veterinary Clinic. Skilled in database entry and customer engagement, demonstrated through innovative inventory management and the establishment of robust client relationships. Excelled in multitasking and organization, achieving a significant improvement in operational workflows and customer satisfaction. Organized and dedicated, providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Office Manager
Freeman Veterinary Clinic
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Manager
Flutters Lash & Spa
04.2021 - 01.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Dental Assistant Student Intern
Bristow Dental Designs
11.2020 - 01.2021
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Dental Assisting Permit - Dental Assisting
All Bright Dental Assisting School
Bristow, OK01.2021
High School Diploma -
Henryetta High School
Henryetta, OK05.2015
Skills
- Database entry
- Billing and Invoicing
- Customer Engagement
- Reception Management
- Inventory Management
- Product Sales
- Attention to Detail
- Workload Management
- Phone and Email Etiquette
- Multitasking and Organization
- Records Management
- Sanitation protocols
Timeline
Office Manager
Freeman Veterinary Clinic
03.2023 - Current
Office Manager
Flutters Lash & Spa
04.2021 - 01.2022
Dental Assistant Student Intern
Bristow Dental Designs
11.2020 - 01.2021
Dental Assisting Permit - Dental Assisting
All Bright Dental Assisting School
High School Diploma -
Henryetta High School
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