Madison Miller
Fort Worth,TX
Summary
Hardworking and outgoing individual who can deliver excellent customer service with exceptional organization and time management abilities. Excels in calendar management, scheduling and data entry. Remarkable with coordinating all front desk activities including scheduling appointments and assisting co-workers in the work environment. Exemplary at multitasking, time management and customer care skills. Responsible professional willing to go the extra mile to assist others with solving problems. Offering over five years of hands-on experience in customer service with specific knowledge in front desk coordination and reception, salon coordination and apartment leasing and management.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
CWS Apartments
Fort Worth, TX
04.2021 - 12.2021
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assistant/Stylist
House Of Hair FW
12.2019 - 03.2021
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered telephone calls to provide information and schedule new appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon.
- Spoke with clients regarding health history, expectations, services and procedures.
- Consistently received positive performance reviews from guests.
- Recorded notes for future reference, including customer preferences and services delivered.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Waitress
Cheddar’s Scratch Kitchen
01.2020 - 06.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Receptionist
The Lift Salon North Amherst
01.2017 - 11.2019
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross contamination.
- Supported reception efficiently by taking phone calls, inputting appointments and collecting payments
- Set appointments for approximately 60 clients per day
- Corresponded with clients through email and telephone.
- Welcomed all customers with friendly greeting and answered any general questions.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Operated multi-line telephone system to independently handle over 100 calls each day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Waitress/Hostess
Wings Over Greenfield
02.2016 - 01.2017
- Greeted on average 125 customers day, discussed specials, took drink orders, built immediate positive connections with guests
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Sales Associate
Abercrombie & Fitch
11.2014 - 02.2016
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
Education
Cosmetology License -
DiGrigoli School of Cosmetology, Inc.
West Springfield, MA2018
High School Diploma -
Northampton High School
Northampton, MA2015
Skills
- Customer/Client relations
- Problem-solving
- Attention to detail
- Verbal communication skills
- Scheduling
- Time management
- Organization skills
- Telephone skills
- Customer Service
- Leasing Terms and Specifications
Timeline
Leasing Consultant
CWS Apartments
04.2021 - 12.2021
Waitress
Cheddar’s Scratch Kitchen
01.2020 - 06.2020
Assistant/Stylist
House Of Hair FW
12.2019 - 03.2021
Receptionist
The Lift Salon North Amherst
01.2017 - 11.2019
Waitress/Hostess
Wings Over Greenfield
02.2016 - 01.2017
Sales Associate
Abercrombie & Fitch
11.2014 - 02.2016
Cosmetology License -
DiGrigoli School of Cosmetology, Inc.
High School Diploma -
Northampton High School