Madison Miller
Magnolia
Summary
Driven hospitality professional with five years of restaurant experience in high-volume settings. Expertise in delivering exceptional service and creating memorable dining experiences that exceed guest expectations. Committed to upholding restaurant integrity and thriving in fast-paced, upscale environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Federal American Grill
The Woodlands
01.2024 - Current
- Provided outstanding customer service in high-volume dining environment, enhancing guest satisfaction.
- Coordinated with kitchen staff to expedite food preparation and delivery, improving service efficiency.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged table settings and ensured availability of proper utensils, contributing to seamless dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Banquet Bartender
Pour Boyz
Magnolia
01.2021 - 03.2024
- Set up bar, stocked supplies, and arranged tables to ensure seamless event execution and guest satisfaction.
- Set up glassware, liquor, and other necessary supplies for special events.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Verified guest IDs to ensure compliance with legal age requirements, enhancing responsible service.
- Maintained detailed inventory records and communicated ordering needs to management, ensuring adequate supply levels for service.
Server
Citizens Grill
08.2021 - 09.2023
- Served food and beverages promptly, enhancing customer satisfaction through attentive service.
- Utilized POS system to efficiently place orders and manage bills, ensuring smooth service flow.
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality
Server
Kitchen 1488
01.2021 - 06.2021
- Delivered food and beverages promptly, prioritizing customer satisfaction and needs.
- Utilized POS system to accurately process orders and manage billing, ensuring smooth service.
- Built rapport with regular customers to enhance their dining experience.
- Ensured clean and organized dining areas, contributing to overall restaurant hygiene and guest experience.
Online Grocery Associate
Walmart
01.2020 - 12.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed orders before pick up to ensure accuracy and validate purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted customers in locating products and verified inventory availability at other locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Helped customers locate products and checked store system for merchandise at other sites
- Tracked substitutions and informed customers of changes
Education
Aviation - Aviation And Airway Science
Lone Star College System
Spring, TX05-2027
Skills
- Menu knowledge
- Table setting
- Suggestive selling
- Sales operations
- Cash management
- Hospitality skills
- Calm under pressure
- Adaptability and flexibility
- Friendly demeanor
Certification
TABC and Food Handler Certified
Accomplishments
- Private Pilot Certificate
Timeline
Server
Federal American Grill
01.2024 - Current
Server
Citizens Grill
08.2021 - 09.2023
Banquet Bartender
Pour Boyz
01.2021 - 03.2024
Server
Kitchen 1488
01.2021 - 06.2021
Online Grocery Associate
Walmart
01.2020 - 12.2020
Aviation - Aviation And Airway Science
Lone Star College System