Madison Moore
Ponte Vedra Beach
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
2
2
years of professional experience
Work History
Front Office Receptionist
All American Doors Plus
Bloomington
12.2020 - 03.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Checked visitor identification before allowing access to restricted areas.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Created and optimized employee schedules for shift coverage.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Provided excellent customer service to all guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Drafted professional business documents, spreadsheets, and correspondence.
- Maintained up-to-date knowledge of company policies and procedures.
Education
Florida State University
Tallahassee, FLSkills
- Customer service
- Scheduling
- Team collaboration
- Time management
- Hospitality best practices
- Organizational skills
- Prioritization
- Office organization
- Telephone etiquette
- Communication skills
- Detail-oriented
- Goal setting
Timeline
Front Office Receptionist
All American Doors Plus
12.2020 - 03.2023
Florida State University