Madison Morton
Hammond,LA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
American Factory Direct Furniture
11.2022 - Current
- Greeted customers and helped locate merchandise
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Recommended accessories and complementary purchases to boost revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Communication with customers professionally and proactively to provide product information and advice.
Customer Service Associate
American Factory Direct Furniture
06.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Patient Care Technician
North Oaks Medical Center
09.2020 - 05.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Patient Transporter
Baton Rouge General Hospital
05.2019 - 07.2020
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
Education
Bachelors of Humanities - Psychology
Southeastern Louisiana University
12.2022
High School Diploma -
Dutchtown High School
05.2018
Skills
- Client Account Management
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Upselling
- Sales Development
- Exceptional Customer Service
- Sales Goals Attainment
- Flexible Schedule
- Reliable and Punctual
- Teamwork and Collaboration
Timeline
Sales Associate
American Factory Direct Furniture
11.2022 - Current
Customer Service Associate
American Factory Direct Furniture
06.2021 - 11.2022
Patient Care Technician
North Oaks Medical Center
09.2020 - 05.2021
Patient Transporter
Baton Rouge General Hospital
05.2019 - 07.2020
High School Diploma -
Dutchtown High School
Bachelors of Humanities - Psychology
Southeastern Louisiana University
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