Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Moss

Hartselle

Summary

Driven professional with a proven track record at Walmart and Falkville Nursing Home, excelling in customer service and patient care. Leveraged attention to detail and relationship-building skills to enhance customer satisfaction and improve patient care quality. Demonstrated expertise in issue resolution and complex problem-solving, significantly increasing customer satisfaction and patient well-being.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Associate

Walmart
  • Analyzed customer feedback to identify areas for service improvement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Certified Nursing Assistant

Falkville Nursing Home
06.2024 - Current
  • Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
  • Provided empathetic support to patients experiencing emotional distress or confusion.
  • Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
  • Collaborated with healthcare team to develop and implement personalized care plans for patients.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Education

Hartselle Highschool
Hartselle, AL

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Relationship building
  • Work Planning and Prioritization
  • Client engagement
  • Issue resolution

Certification

Certified Nursing Assistant

Timeline

Certified Nursing Assistant

Falkville Nursing Home
06.2024 - Current

Associate

Walmart

Hartselle Highschool

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Madison Moss