Madison Myers
Summary
I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lithia Motors, Inc
04.2022 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed rapport with customers through active listening skills
- Exceeded performance metrics consistently, earning recognition as a top performer
- Cultivated interpersonal skills by building positive relationships with others
- Built customer loyalty and retention by delivering excellent shopping experiences
Server
Magnolia Lounge
08.2021 - 11.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Greeted customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved customer complaints promptly and professionally
- Collected payment for food and drinks served
Hostess
Cinemark
10.2017 - 03.2020
- Worked effectively in fast-paced environment.
- Provided exceptional customer service by attentively listening to guest needs, friendly greetings, and promptly addressing any concerns or issues positively.
- Seated patrons based on guest preferences and seating availability.
- Worked well in a team setting, providing support and guidance.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Science - Nursing
Collin Community College
Plano, TX05.2022
Diploma -
Plano West Senior High School
Plano, TX06.2019
Skills
- Time Management
- Adaptability
- Problem solving
- Sales and Upselling
- Customer service
- Effective Communication
- Hospitality
- Leadership
References
- Tonia Ford, Teacher, (214) 436-9781, tford1973@gmail.com
- Kira Stasey, Customer Service Manager, (469) 450-3217, Kirastasey@gmail.com
- Stephanie Johnson, (501) 838-7591, Sjgreatday@gmail.com
- Sha'Kira Scruggs, (773) 653-0634, Scruggs.kira@gmail.com
Timeline
Customer Service Representative
Lithia Motors, Inc
04.2022 - 12.2023
Server
Magnolia Lounge
08.2021 - 11.2021
Hostess
Cinemark
10.2017 - 03.2020
Associate of Science - Nursing
Collin Community College
Diploma -
Plano West Senior High School
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