Madison Navoni

Twin Lake

Summary

Dynamic leader with a proven track record at Auntie Anne's Pretzels, excelling in customer service and shift leadership.

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Knowledgeable performer with background in costume character roles. Proven ability to engage with audiences and bring characters to life through energetic and expressive performances. Demonstrated teamwork and adaptability in fast-paced environments. Engaging Entertainer with natural ability for providing fun and exciting guest engagement. Displays outgoing personality and constructive humor that fosters safe and fun atmosphere while meeting venue objectives.

Overview

years of professional experience

Work History

Shift Lead

Auntie Anne's Pretzels

06.2021 - 03.2024

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Completed cash and credit card transactions accurately using POS software.
Streamlined inventory management processes to reduce waste and increase profitability.
Gathered, organized and input information into digital database.

Ambassador of Fun

The Great Wolf Lodge

08.2019 - 09.2019

Engaged with guests and children to adhere to hospitality.
Set up and host multiple activities for guests and children such as "Pool Party", "Dance Party", "Morning Yoga", "Ducky 500", and several other activities that were provided by the resort for the seasonal promotion.
Wore costumes to entertain guests and children and learned how to care for the costumes such as cleanliness and upkeep on quality.
Sold merchandise. Handling cash and card transactions. Placing orders electronically.
Learned dances for in-costume shows, dance parties, and small games and events that took place throughout the work day.

Costume Character Associate

Michigan's Adventure Amusement Park

05.2016 - 09.2016

Served as an ambassador for various brands while portraying mascot characters at promotional events, generating excitement among attendees.
Contributed to successful productions by attending all rehearsals and meetings promptly, demonstrating professionalism and dedication.
Communicated effectively with fellow cast members and crew, fostering a positive working atmosphere backstage.
Developed strong improvisational skills during performances, adapting quickly to unexpected situations or audience reactions.
Maintained high levels of energy and enthusiasm throughout performances, ensuring memorable experiences for guests.
Maintained a high level of physical fitness, ensuring the stamina and endurance needed for long hours in costume during performances.
Ensured the proper care and maintenance of costumes, prolonging their lifespan and appearance quality.
Used body language, facial expressions and vocal techniques to convey messages.
Retained a flexible schedule such as being placed in other departments if weather acted against costumes.

Education

High School Diploma -

Reeths-Puffer High School

Muskegon, MI

06-2019

Skills

Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff supervision
Work delegation

Sales proficiency
Rules enforcement
Shift leadership
Positive attitude
Cash handling
Problem-solving
Organizational skills
Task prioritization

Timeline