Madison Nicholes
Domino's Pizza
Missoula,MT
4
years of professional experience
Motivated customer service professional with experience in high-pressure environments. Demonstrates proficiency in computer systems and effective order processing, contributing to improved service efficiency and customer loyalty.
Work History
Customer Service Representative
1 Year 6 Months- Resolved customer complaints with empathy, enhancing overall satisfaction and loyalty.
- Responded to customer inquiries, providing accurate information on products and services.
- Processed customer orders efficiently using POS systems, ensuring timely delivery.
- Assisted in training new staff on operational procedures and service standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Monitored inventory levels, notifying management of low stock items for replenishment.
- Adapted quickly to changing demands during peak hours, maintaining service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sandwich Artist
9 Months- Prepared sandwiches and salads according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in training new team members on food preparation techniques and customer service protocols.
- Provided exceptional customer service by efficiently handling orders and addressing inquiries.
- Collaborated with team members to streamline sandwich assembly processes, improving workflow efficiency.
- Greeted guests, promoted specials, and took orders.
- Ensured compliance with safety regulations during food preparation and handling practices.
- Implemented suggestions for menu improvements based on customer feedback, enhancing overall satisfaction.
Restaurant Hostess
1 Year 4 Months- Greeted and seated guests promptly to ensure optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collaborated with servers and kitchen staff to enhance service efficiency.
- Trained new hostesses on front-of-house operations and customer service standards.
- Monitored dining area for cleanliness and organization, maintaining high standards.
- Implemented feedback mechanisms to improve service delivery and guest satisfaction.
- Assisted in coordinating special events and large group reservations effectively.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma
- Honor Roll from 2022 to 2026
- Completed AP course in Government, Language and Linguistics, and Geometry
- 4.0 GPA
- Extracurricular Activities: Theatre Club, SkillsUSA
Dual Enrollment Student - General Studies
Skills
Order processing
Customer service
Payment processing
Computer proficiency
Feedback analysis
Active listening
Conflict resolution
Phone etiquette
Critical thinking
Client relations
Timeline
Customer Service Representative
Domino's Pizza
02.2025 - 08.2026Read More
Sandwich Artist
SUBWAY®Restaurants
05.2024 - 02.2025Read More
Restaurant Hostess
WINGERS Roadhouse Grill
01.2023 - 05.2024Read More
Elko High School
High School Diploma
Read More
Great Basin College
Dual Enrollment Student from General Studies
Read More