Madison Parker
Oakboro,NC
Summary
Results-driven administrative specialist with proven expertise at Stanly County Government, excelling in confidential document control and exceptional verbal communication. Recognized for enhancing customer relations and streamlining processes, effectively managing multiple tasks in fast-paced environments. Proficient in Microsoft Word and adept at coordinating meetings to support organizational goals. Several years of experience providing exceptional administrative and customer service support. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Stanly County Government
Albemarle, North Carolina
06.2024 - Current
- Demonstrate excellent written and verbal communication abilities when interacting with clients and colleagues, including drafting and proofread correspondence, memos, and other documents.
- Maintain confidentiality of sensitive company information while performing daily duties.
- Utilize strong organizational skills to manage multiple tasks simultaneously in a fast-paced environment.
- Provide administrative support for various departments, including data entry, document preparation, and customer service.
- Interpret written policies and procedures and enforced them where necessary.
- Process accounts payable and receivable transactions accurately within specified timelines.
- Manage incoming calls efficiently while providing exceptional customer service.
- Answer telephones to give information to callers, take messages, or transfer calls.
- Scheduled and confirmed appointments for clients or customers.
Sales Associate
Nona Louise Boutique
Locust, NC
03.2022 - 08.2024
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Performed cleaning tasks, keeping store neat and organized.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Built relationships with potential customers by providing helpful advice on product selection.
- Tagged new merchandise for sale and updated signs.
- Introduced promotions and sale opportunities, enticing customers.
- Encouraged customers to make additional purchases and suggested relevant items.
Sales Associate
Food Lion
Locust, NC
02.2021 - 03.2022
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Followed checklist to complete retail store opening and closing activities.
- Ensured shoppers by providing excellent customer service for easier shopping experience.
- Promote a healthy and safe shopping experience by sanitizing registers and shopping carts, while also keeping isles neat and clear of obstructions for enhanced experience.
Education
Associate in Arts (A.A.) - Business & Accounting
Stanly Community College
Albemarle, North CarolinaSkills
- Microsoft Word
- PowerPoint
- Adobe Photoshop
- Expense reporting
- Verbal communication
- Calendar management
- Document management
- Order processing
- Purchasing coordination
- Meeting planning
- Administrative support
- Customer and client relations
- Credit card reconciliation
- Payment scheduling
- Event coordination
- Confidential document control
Certification
- Microsoft Word and PowerPoint Certified
- Adobe Photoshop Certified
Timeline
Administrative Specialist
Stanly County Government
06.2024 - Current
Sales Associate
Nona Louise Boutique
03.2022 - 08.2024
Sales Associate
Food Lion
02.2021 - 03.2022
Associate in Arts (A.A.) - Business & Accounting
Stanly Community College