Madison Perez
Miami,Florida
Summary
Offering excellent interpersonal skills and natural ability to connect with customers, eager to learn and develop in retail environment. Brings understanding of customer service principles and effective communication techniques. Ready to use and develop sales and customer service skills in any job position.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Bahama Breeze Island Grille
03.2024 - 02.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Nurse Aide Trainee
Brightwood Center
10.2024 - 01.2025
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Facilitated effective mealtime assistance to patients with difficulties eating independently, ensuring proper nutrition intake for healing.
- Increased patient mobility through dedicated assistance with transfers, ambulation exercises, and range-of-motion activities.
Server
Zalenski Family Eatery & Pub
02.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Call Center Customer Service Representative
Yum Brands Inc.
01.2021 - 02.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Indian Creek Highschool
Wintersville Ohio 05.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Assertiveness
- Handling complaints
- Reservation handling
- Relationship building
- Service prioritization
- Sales and marketing
- Customer flow management
Timeline
Nurse Aide Trainee
Brightwood Center
10.2024 - 01.2025
Restaurant Hostess
Bahama Breeze Island Grille
03.2024 - 02.2025
Server
Zalenski Family Eatery & Pub
02.2022 - 10.2023
Call Center Customer Service Representative
Yum Brands Inc.
01.2021 - 02.2022
High School Diploma -
Indian Creek Highschool
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