Madison Phung
Stanton,CA
Overview
2
2
years of professional experience
Work History
Server
Pholuscious
05.2024 - Current
- Provided attentive service during high-volume periods, successfully fulfilled 8 tables in 45 minutes
- Demonstrated strong multitasking skills without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Youth Development Specialist
Boys and Girls Club of Greater Redlands-Riverside
08.2023 - 12.2024
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.
- Mentored participants in developing essential life skills such as time management, budgeting, decision-making abilities.
- Delivered youth transitional assistance in areas of education, life skills and career development.
- Accommodated youths with academic and vocational trainings to deliver information on future career opportunities.
Hostess
Olive Garden
03.2023 - 09.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside
Riverside, CA03-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Fluent Vietnamese
- 4 years of customer service and care
- Team collaboration
Timeline
Server
Pholuscious
05.2024 - Current
Youth Development Specialist
Boys and Girls Club of Greater Redlands-Riverside
08.2023 - 12.2024
Hostess
Olive Garden
03.2023 - 09.2023
Bachelor of Arts - Education, Society, And Human Development
University of California, Riverside