Madison Place
Delaware,OH
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. Confident with expertise in environments assisting customers while promoting efficiency, respect and patience. Reliable and experienced worked with proven success. Experience managing calls and handling issues with patience and tact. Committed to providing courteous, detailed, and accurate support. Punctual and honest to satisfy customers with exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Converse
10.2023 - Current
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering recommendations.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Production Associate
Midwest Express, Inc.
06.2022 - 08.2023
- Met production targets and tight deadlines by collaborating closely with team members.
- Assisted in fine-tuning production schedules to balance efficiency, quality, and cost considerations for optimal results.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Call Center Service Representative
Spectrum
02.2021 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Delivered prompt service to prioritize customer needs.
- Consistently met or exceeded performance targets through effective call handling, problem-solving, and relationship building.
- Reduced caller wait times by managing inbound calls in a timely manner while maintaining a high level of professionalism and empathy.
- Adjusted bills as needed and refunded money to resolve customers' service or any billing complaints.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered resolutions to de-escalate calls.
- Quickly worked through all scripts to address problems and maintained strong call control.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
Sales Associate
Vans
11.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Delaware Area Career Center
Delaware, OH05.2019
Skills
- Customer Service
- Team Cooperation
- POS Software
- Technical Troubleshooting
- IT skills
- Payment Processing
- Call center experience
- Hardware and Software Repair
- Application installations
- Account updating
- Call Management
Certification
Certified in Adobe Illustrator, Photoshop, and InDesign - 4 years.
Timeline
Sales Associate
Converse
10.2023 - Current
Production Associate
Midwest Express, Inc.
06.2022 - 08.2023
Call Center Service Representative
Spectrum
02.2021 - 03.2022
Sales Associate
Vans
11.2019 - 12.2020
High School Diploma -
Delaware Area Career Center