Madison Poirier
Marlborough,MA
Summary
Dynamic and hardworking professional with a strong background in customer service at Firefly's BBQ. Proven ability to foster positive relationships and collaborate effectively within teams. Skilled in problem-solving and maintaining high standards of cleanliness and safety. Committed to delivering exceptional service while ensuring a welcoming environment for all guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laborer
Walker Development & Construction Management
Southborough, Massachusetts
05.2024 - Current
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Loaded or unloaded building materials to distribute machinery or tools.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Inspected sites before and after construction projects.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Restaurant Hostess
Firefly's BBQ
Marlborough, Massachusetts
06.2024 - 09.2025
- Stocked server areas with supplies before, during and after shifts.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted staff by serving food and beverages or bussing tables.
- Answered telephone to provide dining information and take reservations.
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
Babysitter
Family Business
Clinton, Massachusetts
02.2022 - 09.2023
- Transporting children to school, sports activities, or other engagements when necessary.
- Engaged with children on individual basis to build positive, trusting relationships.
- Completing light housekeeping tasks such as tidying up toys and books.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Organized various activities, games, crafts and outings to keep children entertained.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
Ice Cream Maker
Dairy Queen
Marlborough, MA
04.2021 - 10.2021
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Calibrated machines daily to meet safety requirements and maximize efficiency.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
- Prepared and built food items according to standardized recipes and directions.
- Followed strict health and safety guidelines when handling food products.
- Broke down, cleaned and sanitized work stations at end of shift.
Education
High School Diploma -
Advanced Math & Science Academy
Marlborough05-2024
Health Sciences
Sacred Heart University
Fairfield, CTSkills
- Customer service
- Teamwork
- Problem-solving
- Warm and friendly
- Friendly customer service
- Hardworking
Affiliations
- Lacrosse
- Cheerleading
- Breast Cancer Awareness Club
- Leaders of Tomorrow Club
- Kappa Delta Sorority
Certification
- Certification in childcare
- CPR Certification
Timeline
Restaurant Hostess
Firefly's BBQ
06.2024 - 09.2025
Laborer
Walker Development & Construction Management
05.2024 - Current
Babysitter
Family Business
02.2022 - 09.2023
Ice Cream Maker
Dairy Queen
04.2021 - 10.2021
High School Diploma -
Advanced Math & Science Academy
Health Sciences
Sacred Heart University