Madison Ragan
Warsaw,IN
Summary
Dynamic leader with extensive experience managing daily operations in fast-paced environments. Skilled in effective communication, problem-solving, and team building, ensuring compliance with health regulations and service excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Jimmy John's Gourmet Sandwiches
Warsaw, Indiana
04.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations in fast-paced sandwich shop to enhance operational efficiency.
- Oversaw staff training and development to ensure service excellence.
- Trained employees on duties, policies and procedures.
- Conducted performance evaluations for team members and provided feedback.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented inventory control procedures to maintain stock levels.
- Managed inventory levels and implemented corrective action planning, reducing long-term costs.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Ensured compliance with health and safety regulations in food handling practices.
- Created staff schedules and monitored payroll, ensuring alignment with budget constraints.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Warsaw, Indiana
09.2022 - 04.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with team members to streamline operations during peak hours.
- Implemented health and safety standards for food handling processes.
- Ensured compliance with safety regulations and company policies.
- Trained new staff on menu items and customer service protocols.
- Maintained cleanliness and organization in dining and preparation areas.
Shift Manager
Jimmy John's Gourmet Sandwiches
Warsaw, Indiana
10.2019 - 09.2022
- Supervised daily operations, ensuring prompt sandwich preparation and delivery to enhance customer satisfaction.
- Trained new team members on food safety protocols and customer service standards, fostering a knowledgeable and compliant team.
- Enforced cleanliness standards in food preparation areas and dining spaces to maintain a safe and inviting environment.
- Managed daily cash intake by counting registers and posting deposits at the end of each shift
Crew Member
Jimmy Johns Gourmet Subs
Warsaw, Indiana
05.2018 - 05.2019
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness of work areas, ensuring a safe and organized environment.
- Assisted with inventory management by restocking supplies during peak hours.
Education
High School Diploma -
Warsaw Community High School
Warsaw, IN06-2019
Skills
- Inventory management
- Budget management
- Health compliance
- Customer relationship management
- Performance evaluation
- Performance improvement
- Sales forecasting
- Operations oversight
- Staff training
- Team oversight
- Schedule management
- Time management
- Conflict resolution
- Attention to detail
- Service quality improvement
- Effective communication
- Communication skills
- Team building
- Problem solving
- Deadline oriented
- Relationship building
- Inventory control
- Budget analysis
Certification
- Jimmy Johns Corporate training certificate
- Serve Safe Certification
Timeline
General Manager
Jimmy John's Gourmet Sandwiches
04.2024 - Current
Assistant Manager
Jimmy John's Gourmet Sandwiches
09.2022 - 04.2024
Shift Manager
Jimmy John's Gourmet Sandwiches
10.2019 - 09.2022
Crew Member
Jimmy Johns Gourmet Subs
05.2018 - 05.2019
High School Diploma -
Warsaw Community High School