Madison Ramirez
Broken Arrow
Summary
Dynamic customer service professional with a strong work ethic and integrity. Expert in processing transactions and resolving customer issues, while training new staff. Recognized for exceptional service and enhancing customer loyalty through effective communication and empathy. Proficient in point-of-sale systems and committed to customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier/customer Service
Kohls Department Store
Jenks, OK
05.2018 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Supported promotional events by organizing merchandise displays effectively.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Tulsa Learning Academy
Tulsa, OK05.2018
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Mostly bilingual
Loyalty program promotion
Multitasking and organization
Honest and dependable
Languages
Spanish
Full Professional
Timeline
Cashier/customer Service
Kohls Department Store
05.2018 - 03.2020
High School Diploma -
Tulsa Learning Academy