Madison Rego
Portland
Summary
Motivated and reliable professional with hands-on experience leading teams and training staff. I thrive on helping others succeed, streamlining processes, and keeping operations running smoothly in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Tigard, OR
09.2025 - Current
- Managed customer accounts to ensure timely and accurate shipment of goods.
- Assisted in coordinating logistics operations, optimizing routes for efficiency.
- Developed strong relationships with clients to enhance service satisfaction and retention.
- Resolved shipping discrepancies by communicating effectively with carriers and clients.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Bartender/Server
Reedville Cafe
Hillsboro, OR
03.2024 - 08.2025
- Delivered high-volume service while managing sections of up to 20 tables, including parties of 2–25 guests
- Worked effectively in a small team environment with 1–2 servers per shift
- Performed full-service responsibilities, including order taking, drink preparation, food running, dessert preparation, and cash handling
- Served as own bartender in a full-bar setting, preparing a wide range of alcoholic beverages
- Developed proficiency in jigger use and free-pour techniques
- Maintained efficiency, accuracy, and quality service in a fast-paced environment
Assistant Manager
Killer Burger
Hillsboro, OR
07.2022 - 02.2024
- Promoted from cashier to general manager over nearly two years through hands-on leadership and strong performance
- Played a key role in daily operations, working wherever needed — in the kitchen, on the line, or assisting customers up front
- Helped prepare food, supported prep work, and ensured quality during busy shifts
- Built strong relationships with customers, vendors, and staff
- Managed inventory ordering, labor scheduling, and monitored sales
- Trained and supported all new hires, setting them up for success
- Helped create and roll out a new training program focused on consistency and clear expectations for employees
Shift Leader
Panda Express
Newberg, OR
02.2022 - 06.2022
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on best practices and operational procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Server
Momiji Sushi Bar & Restaurant
McMinnville, OR
07.2021 - 01.2022
- Worked in both the dining room and drive-through, adjusting service to fit each environment
- Managed up to 13 tables in the dining room, greeting guests, seating them, and providing full service
- Took orders, entered them into the POS system, and delivered food promptly
- Provided friendly, efficient service at the drive-through, taking orders, handling payments, and handing off food
- Packaged orders carefully, making sure all items, bags, and utensils were correct
Certified Trainer
Chipotle
Hillsboro, OR
03.2020 - 04.2021
- Led training for new hires, ensuring they mastered order taking, food preparation, and POS operation
- Designed and delivered training programs to enhance employee skills and productivity.
- Developed instructional materials and resources to support diverse learning needs.
- Guided team on handling online orders efficiently and accurately
- Oversaw preparation and packaging of online orders, maintaining consistency and quality for customers
Education
High School Diploma -
Century High School
Hillsboro, ORSkills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Team motivation
- Strong multitasking
- Team player attitude
- Highly reliable
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
09.2025 - Current
Bartender/Server
Reedville Cafe
03.2024 - 08.2025
Assistant Manager
Killer Burger
07.2022 - 02.2024
Shift Leader
Panda Express
02.2022 - 06.2022
Server
Momiji Sushi Bar & Restaurant
07.2021 - 01.2022
Certified Trainer
Chipotle
03.2020 - 04.2021
High School Diploma -
Century High School