Madison Robertson
Kansas City,MO
Summary
Passionate professional with a diverse background and a drive for excellence. I thrive on challenges and enjoy finding innovative solutions to complex problems. With a strong foundation in the trades I have developed a broad skill set that includes skill in professional customer interactions, ensuring exceptional service and satisfaction, proficiency in utilizing ServiceTitan software to streamline operations, optimize workflow, and enhance customer experiences.
Throughout my career, I have demonstrated a track record of success in providing optimal care to all clients, knowing and using the ServiceTitan software to its fullest extent. I am known for my strong strategic thinking, as well as my ability to collaborate effectively in cross-functional teams.
I am a continuous learner and believe in staying up-to-date with the latest industry trends and technologies. I am always seeking new opportunities to expand my knowledge and skills, and I enjoy sharing my insights through social platforms, ServiceTitan Community and many others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Fluesbrothers Chimney Service
02.2021 - 02.2024
- Utilized ServiceTitan software effectively for efficient tracking and reporting of customer interactions and outcomes.
- Job scheduling, dispatching, and repair booking with the ServiceTitan software.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Kansas City Steak Co
05.2020 - 02.2021
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Food Service Worker
Cheddars Scratch Kitchen
05.2017 - 05.2020
- Participated in regular trainings to stay current on industry best practices and trends.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
No Degree - Nursing
Metropolitan Community College - Kansas City
Kansas City, MO05.2026
High School Diploma -
Springfield Catholic High Schhool
Springfield, MO05.2013
Skills
- Spoke at Pantheon for ServiceTitan
- Proficient in word, excell, and powerpoint
- Process Optimization
- Recordkeeping strengths
- Problem Resolution
- Billing Adjustments and Refunds
- Staff Training
Certification
- ServiceTitan Certified Administrator, - 2 years
- Certified Chimney Professional - 2 years
Timeline
Senior Customer Service Representative
Fluesbrothers Chimney Service
02.2021 - 02.2024
Customer Service Representative
Kansas City Steak Co
05.2020 - 02.2021
Food Service Worker
Cheddars Scratch Kitchen
05.2017 - 05.2020
No Degree - Nursing
Metropolitan Community College - Kansas City
High School Diploma -
Springfield Catholic High Schhool
- ServiceTitan Certified Administrator, - 2 years
- Certified Chimney Professional - 2 years
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