Madison Rodriguez
Whitestone,NY
Summary
Dedicated Lead Cashier with three years of comprehensive experience in retail operations. Proficient in handling cash transactions, providing exceptional customer service, and ensuring efficient checkout processes. Possesses strong communication skills, adept at fostering positive relationships with customers and team members. Demonstrated ability in inventory management, shelf stocking, and training new personnel. Skilled in back-store operations, adept at packing food items, and handling various computer tasks, including managing customer loyalty programs. Known for a proactive approach to problem-solving and a commitment to ensuring a smooth and enjoyable shopping experience for all patrons.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Bayside Milk Farm
09.2021 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Set up new sales displays each week with fresh merchandise.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Volunteer Program Manager
Cure Staffing
02.2021 - 03.2021
- Utilized social media sites to recruit new employees.
- Worked with healthcare employees to determine specific job qualifications.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Signed in candidates On-site into vaccination centers in SUNY Old Westbury.
- Worked with management through the State of NY to coordinate shifts of over 200 temp placement nurses and registrars.
Education
Associate of Arts - Fashion Business Management
Fashion Institute of Technology
New York, NY06.2027
High School -
Holy Cross High School
Flushing05.2023
Skills
- Flexible Schedule
- Shift Scheduling
- Team Leadership
- Customer Service
- Positive Attitude
- Store Opening and Closing
- POS System Operation
- Retail Merchandising
- Money Handling
- Multitasking Abilities
- Food Safety Regulations
- Labeling
Timeline
Cashier Team Lead
Bayside Milk Farm
09.2021 - Current
Volunteer Program Manager
Cure Staffing
02.2021 - 03.2021
Associate of Arts - Fashion Business Management
Fashion Institute of Technology
High School -
Holy Cross High School
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