Madison Rodriguez
San Antonio,TX
Summary
Dedicated barista shift supervisor with proven expertise in delivering high-quality customer service, team collaboration, and attention to detail. Skilled in training, motivating staff, and resolving issues efficiently.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
7Brew
San Antonio, TX
05.2024 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented quality control measures for beverage consistency and presentation standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to improve team efficiency and service protocols.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.
Barista
Hyatt Regency
San Antonio, TX
05.2022 - 05.2024
- Crafted high-quality beverages in fast-paced environment, ensuring consistency and customer satisfaction.
- Operated espresso machines and grinders with precision to maintain beverage quality standards.
- Developed knowledge of menu offerings, enhancing guest recommendations and experience.
- Ensured cleanliness and organization of workstations, adhering to health and safety regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Food Runner
Domingo
San Antonio, TX
07.2021 - 04.2022
- Coordinated food delivery to tables, ensuring prompt service and customer satisfaction.
- Collaborated with kitchen staff to streamline order accuracy and reduce wait times.
- Assisted in training new food runners on restaurant protocols and service standards.
- Monitored dining area for guest needs, proactively addressing requests for assistance.
- Communicated effectively with servers to prioritize orders during peak service hours.
- Contributed to menu knowledge, enhancing ability to answer guest inquiries confidently.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Bachelor of Arts - Art
The University of Texas At San Antonio
San Antonio, TX01-2027
No Degree - Phlebotomy
St. Philip's College
San Antonio, TX12-2024
Associate of Arts - Art
San Antonio College
San Antonio, TX05-2024
Skills
- Barista training
- Staff motivation
- Adaptability to change
- Customer service
- Attention to detail
- Critical thinking
- Teamwork
- Problem-solving
- Time management
- Reliability
- Venipuncture
- Patient care
Accomplishments
- Supervised team of 12 staff members.
- Improved blood collection process by preparing supplies to match patient load.
Certification
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Timeline
Barista Shift Supervisor
7Brew
05.2024 - Current
Barista
Hyatt Regency
05.2022 - 05.2024
Food Runner
Domingo
07.2021 - 04.2022
Bachelor of Arts - Art
The University of Texas At San Antonio
No Degree - Phlebotomy
St. Philip's College
Associate of Arts - Art
San Antonio College