Madison Roller
Indiana,IN
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks Restaurants
10.2022 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders and guest satisfaction.
- Adapted quickly to various menu items, beverages, and daily specials for informed customer recommendations.
- Engaged in ongoing training opportunities to improve skills in food safety and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Twin Peaks
10.2022 - 12.2022
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system efficiently to optimize seating arrangements.
- Assisted in training new hosts on customer service protocols and procedures.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness and organization of host area for optimal guest experience.
- Handled guest inquiries and complaints professionally, enhancing satisfaction levels.
- Communicated effectively with servers regarding special requests or large parties.
- Monitored dining room flow, adjusting seating assignments during peak hours for efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Franklin Community High School
Indianapolis, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- High volume dining
Languages
Spanish
Professional Working
Timeline
Server
Twin Peaks Restaurants
10.2022 - Current
Host
Twin Peaks
10.2022 - 12.2022
Franklin Community High School