Madison Sanders
Covington,GA
Summary
Driven Customer Service Associate with a proven track record at Kirklands, excelling in customer satisfaction and team collaboration. Expert in problem resolution and customer support, significantly contributing to workflow efficiency and positive outcomes. Skilled in fostering a supportive environment, demonstrating both hard and soft skills essential for high-stakes customer interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Kirklands
06.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Salem High School
Conyers, GA05.2023
Skills
Customer Service
Customer Support
Problem Resolution
Team Collaboration
Timeline
Customer Service Associate
Kirklands
06.2023 - 07.2024
High School Diploma -
Salem High School
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