Madison Schumacher
Daytona Beach,FL
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate
Opitz Outlet
Minnetonka, MN
2024.06 - 2026.07
- Trained new associates on product knowledge and customer service best practices.
- Collaborated with team members to improve customer experience through clear communication strategies.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Managed daily operations to ensure smooth retail workflow at Opitz Outlet.
- Maintained a clean and organized store environment to support operational efficiency.
- Assisted in inventory management by organizing and restocking merchandise effectively.
- Implemented visual merchandising strategies to showcase products attractively in-store.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Operated equipment such as scanners and scales correctly during the checkout process.
- Ensured compliance with company safety regulations at all times while on the job.
- Assessed customer needs quickly to provide effective support.
- Collaborated with other departments to ensure successful product launches.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement to guide decision-makers.
- Implemented strategies to take advantage of new opportunities.
Crew Member
Culver's Restaurant
Minnetonka, Minnesota
2023.06 - 2025.12
- Prepared and assembled food items according to company standards.
- Provided excellent customer service during busy meal periods.
- Maintained cleanliness and organization of workstations throughout shifts.
- Completed assigned tasks efficiently to contribute to team success.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Assembled and served meals based on guest specifications.
- Created a positive image for the business by interacting pleasantly with customers.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Inform customers about menu items, ingredients, and nutritional values to support informed choices.
- Adhered to health department regulations regarding food handling procedures.
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Intern
Meuser, Yackley, & Rowland
Eden Prairie, Minnesota
2025.03 - 2025.08
- I organized closed cases to help prepare for shredding
- I successfully scanned documents using a scanner and copier machine
- I worked closely with management to make sure we were on track for the completion of tasks
- Organized case files for efficient access and retrieval and ensured proper documentation was maintained.
- Supported office operations by organizing supplies and maintaining equipment.
- Collaborated with colleagues to streamline administrative processes and workflows.
- Maintained accurate records of all activities performed throughout the internship period.
- Maintained positive working relationship with fellow staff and management.
- Developed strategies to identify and leverage new opportunities. to take advantage of new opportunities.
Crew Member
McDonald's
Chanhassen, Minnesota
2022.04 - 2023.05
- Delivered exceptional customer service, fostering a welcoming atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food promptly, enhancing overall guest satisfaction.
- Prepared and assembled food items according to company standards.
- Handled cash transactions accurately at the front counter.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Took orders from patrons and entered selections into store computer system.
- Maintained cleanliness and organization of workstations throughout shifts.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Followed safety and sanitation guidelines for food handling practices.
- Organized and restocked supplies to support operations and team productivity.
- Trained new crew members on operational procedures, ensuring smooth integration into the team.
- Collaborated with team to complete tasks efficiently by quickly completing assigned tasks.
Education
Minnetonka High School
Minnetonka, MNSome College (No Degree) - Undecided
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Sales techniques
- Cash handling
- Multitasking and organization
- Time management
- Problem-solving abilities
- Issue resolution
- Issue troubleshooting
- Team collaboration
- Adaptability and flexibility
- Leadership qualities
- Decision-making
- Relationship building
- Attention to detail
- Dependable and punctual
- Store recovery
Affiliations
- Volunteer work 120+ hours
- Orchestra club
Timeline
Intern
Meuser, Yackley, & Rowland
2025.03 - 2025.08
Associate
Opitz Outlet
2024.06 - 2026.07
Crew Member
Culver's Restaurant
2023.06 - 2025.12
Crew Member
McDonald's
2022.04 - 2023.05
Minnetonka High School
Some College (No Degree) - Undecided
Normandale Community College