Madison Scott
Montclair,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Skate Guard
Floyd Hall Arena
10.2023 - Current
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
- Promoted safety awareness among skaters through clear communication of rink rules and guidelines.
- Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
- Facilitated special events, such as birthday parties or group outings, ensuring guests enjoyed a memorable experience at the rink.
- Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.
- Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
Guest Experience Leader
Harris Blitzer Sports & Entertainment
10.2021 - Current
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Cashier
Brother Bruno's Pizza, Deli & Bagels
03.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Increased daily sales by upselling menu items based on customer preferences.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
No Degree - Exercise Science
Montclair State University
Montclair, NJ05.2027
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2023
Skills
- Safety Regulations
- Workload Prioritization
- Emergency Response
- Team Coordination
- Active Listening
- Problem Solving
- Organizational Skills
- Adaptability and Flexibility
- Conflict Resolution
- Interpersonal Skills
- Patience and Tolerance
Timeline
Skate Guard
Floyd Hall Arena
10.2023 - Current
Guest Experience Leader
Harris Blitzer Sports & Entertainment
10.2021 - Current
Cashier
Brother Bruno's Pizza, Deli & Bagels
03.2021 - 08.2023
No Degree - Exercise Science
Montclair State University
High School Diploma -
Passaic County Technical Institute
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