Madison Scott
Chicago,IL
Summary
Dynamic server experienced in high-volume restaurant settings, adept at providing exceptional guest service and fostering teamwork. Proficient in order and payment processing, upselling techniques, and maintaining cleanliness and organization. Dedicated to enhancing customer satisfaction through memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
FIREBIRDS WOOD FIRED GRILL
07.2025 - 06.2026
- Delivered exceptional customer service in a fast-paced environment.
- Assisted guests with menu selections and provided detailed descriptions of dishes.
- Increased sales through menu recommendations and upselling techniques.
- Built strong customer relationships through effective communication and problem solving.
- Managed multiple priorities while maintaining attention to detail and customer satisfaction.
Customer Service Cashier
LEVEL UP ENTERTAINMENT
03.2022 - 05.2025
- Processed customer transactions and maintained accurate cash handling procedures.
- Assisted customers with product inquiries and issue resolution.
- Trained new employees on customer service standards and operational procedures.
- Built strong relationships with customers, contributing to repeat business and customer satisfaction.
Server
Bar Louie
Saint Charles, Missouri
05.2022 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Trained new servers on restaurant policies and service standards effectively.
- Maintained cleanliness and organization of dining area during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
Bachelor of Arts - Political Science
University of Missouri – Columbia
05-2025
Skills
- Menu knowledge
- Upselling techniques
- POS systems
- Order accuracy
- High volume dining
- Team collaboration
- Employee training
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Strong work ethic
- Table setting
Volunteer Experience
- THE FOOD BANK MARKET, Volunteer, 09/01/21, 05/01/25, Assisted with inventory management, food distribution, and community outreach initiatives., Collaborated with volunteers and staff to support operational efficiency.
- BOONSLICK STATE SCHOOL, Volunteer, 07/01/25, Present, Assisted with special events and community programs., Supported operational activities and volunteer training efforts.
Timeline
Server
FIREBIRDS WOOD FIRED GRILL
07.2025 - 06.2026
Server
Bar Louie
05.2022 - 01.2024
Customer Service Cashier
LEVEL UP ENTERTAINMENT
03.2022 - 05.2025
Bachelor of Arts - Political Science
University of Missouri – Columbia