Madison Sepulveda

• Trained and mentored new hosts on customer service, seating systems, and phone etiquette.

• Managed high volumes of phone calls and took accurate reservations.

• Coordinated table turnover and guest seating to ensure efficient service flow.

• Delivered food orders promptly and accurately, ensuring guest satisfaction.

• Resolved customer concerns professionally and maintained a welcoming environment.

• Supervised team operations during shifts and ensured exceptional customer service.

• Trained and onboarded new employees on procedures and safety standards.

• Developed shift schedules to maintain efficiency and coverage.

• Managed customer concerns and ensured compliance with company policies.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Maintained a clean and efficient work environment during high-volume hours.

• Assisted in food preparation and order assembly.

• Handled customer transactions with speed and accuracy.

• Delivered prompt, friendly service and resolved guest concerns as needed.